Chandan B Kumar

software, agile, java, cúram, LIFE!

A word of appreciation!

Posted by Chandan B Kumar on November 25, 2005

I was wondering how a small word of appreciation can touch someone so deep. At the time of this incident I was working in Chennai, and used to commute to Bangalore twice in a month by a Train. Most of the times I always had my tickets booked well in advance, but there were incidences where I could not get tickets and had to travel on RAC (Reservation against Cancellation) or by bus. This was mostly during the peak festival seasons and I had no choice other than travel to Bangalore. Travelling by bus was my second option and always tried to get a Train ticket somehow.

During one such instance, I was scheduled to return to Chennai and I went to the Train Station to see if I can get myself a ticket. There was this same person whom I had seen couple of times in the counter issuing Tickets. This guy was very uncooperative and seemed awfully irritated. For him every detail in the form should be right or else reject and move on to the next in the queue. Also, mind you… No Enquires in that counter. Having seen this guy before, I had made myself sure that I miss nothing in the form.

Before me there was another person aged about 55+ standing in the queue. When it was this guy’s turn, he promptly handed over the form to him and asked “Could you please tell me if I can get a ticket?” He checked in his terminal and said …[I don’t remember the exact amount]. The person then asked him to go ahead and book the ticket. After tendering the amount the guy asked him if he can get a return ticket on any day in the week ahead. The person on the other side of the counter was about to direct him to the Enquiry Counter but for some unknown reasons he stopped and looked at the terminal again and replied “YESS”.. He replied “Oh Thank you so much. I had never seen such a cooperative person before in Railways. Thanks again”. The ticketing guy was so overwhelmed with it as if a thirsty person was fed with water. The small appreciation made him so proud. He went to answer couple of more queries for the same person. I was astonished. The very same guy who was so very uncooperative had turned so helpful. A small word of appreciation changed him so much at least temporarily.

I could clearly see the effect of appreciating some one. In our lives many a times we forget to appreciate the near and dear ones. We take them for granted. Appreciation definitely improves their morale, their image, their confidence. Every one needs appreciation. It motivates them to do their work more effectively.

Never forget to appreciate! It pays both – the receiver and the presenter.

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My first US experience

Posted by Chandan B Kumar on September 6, 2005

It’s been a while that I posted something here. As blogging is quite new to me I was confused as to what do I write next. Anyways I recalled something today which I would like to share.

Sometime back last year at around the same time, I happened to be in Malvern, PA. My return was scheduled in September and I was packing up for that. Before I leave for India, I thought I will do some kind of social service there. The idea of donating blood just struck me then. I browsed through US Red Cross Society and fixed an appointment with them online. I received the appointment confirmation on my email.

On the day of my appointment, I called in for a cab and was on time there. The person at the reception looked at me and asked, what is your appointment date and time? I gave him the info. He then asked, are you a citizen here? I said no. I am from India. For that he said, “I am sorry. We cannot take blood from you.” He handed over to me a sheet of paper which listed couple of countries; persons visited or citizens of these countries from whom the blood should not be accepted. The welcome and the response from the receptionist was rude as well. I was absolutely taken back with this experience.

At the outset, I don’t understand why they can’t publish these details on their web site. I wouldn’t have registered at the first place then. This act costed me $100 for the cab and my time

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My first posting

Posted by Chandan B Kumar on August 29, 2005

I happen to receive a forward about a 17 year old, Suhas Gopinath, CEO Globals Inc. a Bangalore-based IT solutions company. … CEO…..IT Solutions Company….17 years… unbelievable isnt it?. That’s when I went and clicked the links given in the forward.

http://news.bbc.co.uk/1/hi/world/south_asia/3270999.stm
http://www.globalsinc.com/Aboutus/pr_unionmin.php

If you read through the article, you will find that he is indeed a CEO of Globals Inc, registered in California’s Silicon Valley. One more intresting thing that you will figure it out is, the company is composed of mostly people in the age group of below 25. I wonder how are they running the business? What process do they follow? Anyways, one thing that truly deserves an applaude is their enterprising and entrepreneurial personality.

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